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The online application for rent payment on Oct 9 2017 created a double pending authorization on my bank card creating over a $325 negative balance on my bank account. I contacted them within 24hrs of finding this out from my bank. After several calls to this...
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1.0
I didn't like
  • Outsourced csr
  • Not willing to negotiate
  • Idiots who dont speak english
#1113651
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I had a guest rent my home on line via vrbo. They cancelled 2 days later. They then rebooked a week later, stayed at my home. All was good. Wrong!! Yapstone deposited the original amount into my account, took it back out when she cancelled and the deposited it when she...
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#1100371
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Their 'bank' presented a request for payment and Rentpayment said it was denied. My bank said they never got a RFP. Then Rentpayment stated the funds were on hold at my bank. Again my bank knew nothing of their requests. Their last 'excuse' was that my bank was...
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2.5
I didn't like
  • Not willing to negotiate
#1087658
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Short Review on September 01, 2016

Rentpayment
#911336
1.3
Details
The new service fee is 36.98 i refuse to pay that why is the fee so high this is extortion
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
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RentPayment Pay Rent Online Review

Rentpayment
#784820
1.0
Details
Rentpayment.com is the biggest scam and rip-off how dare them charge people for paying your rent online nobody does that and With ridiculous fee for no reason that they charge in my account hopefully they have some concern and would start waveing that fee away soon
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Customer service
Diversity of Products or Services
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I had to call because of an error message I was getting when I tried to make a payment. Although the issue was eventually resolved and I was able to pay, every representative I spoke to did not listen to me. Like everyone else at this company (including the...
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Anonymous
Anonymous

Very poor customers service. The representative spoke broken English and informed me she was not allowed to provide me with the business street address other than stating that...

#1045140
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DON'T DO IT - Believe me, if there was an alternative solution I would drop this service in a minute. I have a couple of log cabin vacation rentals. Recently Homeaway and VRBO went into the payment processing business. Vacation Rent Payments is a joke! First I found...
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1.0
I didn't like
  • Idiots who dont speak english
  • Outsourced csr
  • No one can solve a problem
#1030724
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Nevermind that her English was so horrible, I couldn't make out what she was trying to say. But the attitude that one of your operators had is not at all what your customer service use to be. I have had a lot of Customer Service help with your tech staff in the Bay...
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2.8
#1025166
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Ok I get it. You want cheap labor for your company, outsource it to India. These people do NOT speak English as a first language and when you talk to their customer service department, unless you speak like you have a computer voice or as a child they do not understand...
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1.6
I didn't like
  • Idiots who dont speak english
  • Managers
  • Customer serice reps
#1001653
Reply to reviews
Over the last two years I have used rentpayment.com to make my apartment monthly rent payments. Fortunately, I have only had to call their customer service support number twice. Each time the representative on the other end of the phone either could not communicate...
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#964418
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100% agree. Property owners never have access to personal information from Homeaway or credit card information from their partner company and processor Yapstone (Vacation rent payments). When someone does a charge back. Yapstone immediately withdraws the funds,...
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Anonymous
Anonymous

You need to complain the CA Attorney General about YapStone:https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Anonymous
Rich

I posted similar complaints on another site that collects reviews of Yapstone - all reviews were negative btw - not one positive review. I also suggested a class action lawsui...

#964317
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I have a vacation rental. A guest stayed, paid $10K via credit card, and then the charge was reversed, supposedly because this was a stolen or fraudulent card. Yapstone did not take any responsibility and did not give us one cent. I spoke with a Yapstone rep at the...
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Anonymous
Rich

Did you ever consider that the credit charge was legitimate & that Yapstone tells you it was fraudulent so they could pocket the money? Time for a class action lawsuit against...

#954047
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